Terms & Conditions

1. Introduction

Welcome to Seed & Soul Nutrition. These Terms and Conditions govern your use of our website (www.seedandsoul.co) and the purchase of our hair supplement products. By placing an order with us, you agree to these terms. If you do not agree, please do not use our website or purchase our products.

2. Company Information

Seed & Soul is a trading name for Scarlett Green Ltd a company registered in the United Kingdom under company number 09406559 with its registered office at 34B High Street Broadway Worcestershire WR12 7DT 

3. Eligibility to Purchase

To place an order, you must:

Be at least 18 years old

Provide accurate, complete and current information

Have the legal right to use any payment method provided

We reserve the right to refuse service or cancel orders if fraudulent or misleading information is suspected.

4. Product Information & Availability

We make every effort to display accurate product descriptions, images and prices.

All products are subject to availability. If an item is unavailable after an order is placed, we will notify you and provide a full refund.

5. Pricing & Payment

All prices are in GBP (£) and include VAT where applicable.

Payment must be made in full at the time of order.

We reserve the right to adjust prices at any time, but changes will not affect orders already confirmed.

6. Shipping & Delivery

We offer shipping within the UK and internationally. Estimated delivery times are provided at checkout.

Once dispatched, orders are subject to courier terms. We are not liable for delays beyond our control.

If an order is lost or damaged in transit, please contact us at hello@seedandsoul.co

7. Returns & Refunds

Your Right to Cancel (Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving your product without providing a reason. To cancel, email  hello@seedandsoul.co  with your order details. Items must be returned unused, unopened and in original packaging within 14 days of notifying us.

Refunds

Refunds are processed within 14 days of receiving the returned item.

Original shipping costs are non-refundable, except where goods are faulty.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

8. Faulty or Incorrect Products (Consumer Rights Act 2015)

If you receive a faulty or incorrect product, you are entitled to a replacement, repair or refund.

You must notify us within 30 days of receiving the product and provide proof of the issue (e.g. photos).

9. Limitation of Liability

We are not liable for indirect, incidental or consequential damages arising from the use of our products.

Our total liability is limited to the amount you paid for the product.

Always consult a healthcare professional before starting any supplement regimen. Our products are not intended to diagnose, treat, cure or prevent any disease.

10. Privacy & Data Protection (UK GDPR & Data Protection Act 2018)

We collect and process your personal data in accordance with our Privacy Policy.

Your payment details are handled securely by third-party payment processors; we do not store credit card information.

11. Governing Law & Jurisdiction

These terms are governed by English law.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments & Contact Information

We may update these terms from time to time. The latest version will be available on our website.

For any questions, please contact us at hello@seedandsoul.co

These terms ensure compliance with UK consumer protection laws and clearly outlines your obligations and customer rights.

Last updated: February 2025