Privacy Policy
At Seed & Soul Nutrition, we value your privacy and are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, store and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This policy applies to both individual consumers purchasing our hair nutrition supplements and business stockists engaging in wholesale transactions with us.
1. Data We Collect
We may collect and process the following data:
For Consumers
Personal Information: Name, email address, phone number, shipping and billing addresses.
Payment Information: Transaction details, but we do not store credit/debit card information payments are processed securely by third-party providers.
Order History: Details of purchases made through our website or other channels.
Marketing Preferences: If you opt-in to receive promotional materials, we collect your preferences.
Technical Data: IP address, browser type, and website usage information through cookies (see our Cookie Policy).
For Business Stockists (B2B)
Company Information: Business name, registration number, VAT number (if applicable).
Contact Details: Name, job title, email address, phone number of key personnel.
Financial Information: Bank details (for invoicing and payment purposes).
Transaction Records: Orders placed, invoices issued, and communication history.
2. How We Use Your Data
We process your data to:
Fulfill and manage orders, payments, and deliveries.
Provide customer support and respond to inquiries.
Improve our products and services based on customer feedback.
Send promotional emails and newsletters (if you opt-in).
Maintain records for accounting and legal purposes.
Prevent fraudulent transactions and enhance security.
Comply with regulatory obligations under GDPR and other applicable laws.
3. Legal Basis for Processing
We collect and process personal data based on:
Contractual Necessity: To fulfill purchase orders, invoices, and service agreements.
Legitimate Interest: To improve our products, marketing, and customer support.
Legal Obligation: To comply with tax, financial, and regulatory requirements.
Consent: When you opt-in for marketing communications (you may withdraw at any time).
4. Data Retention
We retain personal and business data only as long as necessary:
Consumer purchase records: Up to 7 years for legal and tax purposes.
Business stockist data: As long as the business relationship exists, plus 7 years for financial records.
Marketing data: Until you opt out.
Once data is no longer required, we securely delete or anonymise it.
5. Data Sharing & Third Parties
We do not sell or rent personal data. However, we may share it with:
Payment Processors (e.g., Stripe, PayPal) for secure transactions.
Shipping & Logistics Partners to deliver orders.
IT & Marketing Service Providers (e.g., email platforms, analytics tools).
Regulatory Authorities when required by law.
All third-party providers adhere to GDPR and data protection requirements.
6. Data Security
We implement strict security measures to protect data from unauthorized access, loss, or misuse:
Encrypted storage and secure servers
Access controls to limit employee access
Regular security audits and updates
7. Your Rights (GDPR Compliance)
Under GDPR, you have the right to:
Access: Request a copy of the data we hold about you
Rectification: Correct inaccuracies in your data
Erasure (Right to be Forgotten): Request deletion of your personal data
Restriction: Limit how we process your data
Data Portability: Request transfer of your data to another provider
Objection: Opt out of marketing communications or data processing
To exercise these rights, contact us at hello@seedandsoul.co
8. International Data Transfers
If we transfer your data outside the UK/EU, we ensure compliance with GDPR by using:
Standard Contractual Clauses (SCCs)
Adequate data protection agreements with third-party providers
9. Cookies & Tracking Technologies
We use cookies to enhance user experience, track website performance and support marketing. You can manage cookie preferences in your browser settings.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Seed & Soul Nutrition
34B High Street
Broadway
Worcestershire
WR12 7AR
Email: hello@seedandsoul.co
If you believe your data rights have been violated, you may file a complaint with your local Data Protection Authority.
Policy Updates
We may update this policy to reflect changes in law or business practices. The latest version will always be available on our website.
February 2025