Returns & Refunds

How do I return?

  • To start a return request, please email hello@seedandsoul.co

  • You’ll be notified via email once your return has been approved/rejected in line with our returns policy with next steps.

What is your returns policy?

  • Your return request must be made within 14 days of receiving your order.

  • Any items returned to us that do not meet our returns criteria, will be sent back to you.

  • We can only accept returns on products purchased directly from our website. Any SEED & SOUL products purchased from other stockists can only be returned to where the original purchase was made in line with their return policy.

  • If you have received an item that appears faulty, we’re sorry about this. Please contact our support team here with your order details and a photo of the fault, one of our team will be happy to help.

Are there any charges for returns?

  • You are responsible for the charges of the return shipping.

  • Your original shipping charges are non-refundable.

How soon will I get my refund?

  • Your refund will be processed once your return has been received and inspected.

  • Your return will be inspected within 14 days of receipt.

  • If approved, your refund will be issued back to  the original payment method on your order.

  • All refunds can take up to 72 hours to appear back in your account from being issued.

Additional Information 

  • SEED & SOUL is not responsible for any returns lost within the postal service.  We strongly recommend that you send returns back to us on a fully tracked service.

  • Please note, that we do not offer refunds for products due to personal dislike. If you believe that an item in your order is faulty or damaged, please contact our support team.

  • For any more information, please email hello@seedandsoul.co